{"id":13,"date":"2026-05-13T22:37:10","date_gmt":"2026-05-13T20:37:10","guid":{"rendered":"https:\/\/www.bastimento.it\/?page_id=13"},"modified":"2026-09-10T12:09:50","modified_gmt":"2026-09-10T10:09:50","slug":"resi-e-rimborsi","status":"publish","type":"page","link":"https:\/\/www.bastimento.it\/en\/resi-e-rimborsi\/","title":{"rendered":"Return and Refund Policy"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Your satisfaction is our priority. On this page, you will find all the clear and transparent information on how to make a return, request a refund, or take advantage of the warranty on purchased products.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">RIGHT OF WITHDRAWAL (RETURN FOR CHANGE OF MIND)<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Pursuant to current regulations, you have the right to withdraw from the purchase contract, without indicating the reasons, within 14 working days from the date of receipt of the products.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Conditions for acceptance of the return:<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">To be entitled to a return and a full refund, the products must meet the following conditions:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Product integrity:<\/strong> The item must be intact, unused, never opened, and undamaged.<\/li>\n\n\n\n<li><strong>Original packaging: <\/strong>The product must be returned in its original packaging, complete in every part (including warranty seals, protective packaging, manuals, and attached accessories).<\/li>\n\n\n\n<li><strong>Proof of purchase: <\/strong>It is necessary to attach the purchase receipt or the original order number.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Exceptions to the Right of Withdrawal:<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The right of withdrawal does not apply in the following cases:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Sealed products opened after delivery, for hygiene reasons or related to health protection.<\/li>\n\n\n\n<li>Perishable goods or subject to rapid expiration\/deterioration.<\/li>\n\n\n\n<li>Custom-made products or clearly personalized items.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">PROCEDURE FOR MAKING A RETURN<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Making a return is simple and quick. Follow these three steps:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Send the request:\u2028 <\/strong>Contact our Customer Service via email at <a href=\"mailto:info@bastimento.it\">info@bastimento.it<\/a> , specifying the order number, the product codes you wish to return, and the reason (optional).<\/li>\n\n\n\n<li><strong>Prepare the package:<\/strong>\u2028 Place the items well packed inside the original packaging (or in a suitable hard box). Make sure to close the package securely to avoid damage during transport.<\/li>\n\n\n\n<li><strong>Ship the goods:<\/strong>\u2028 Send the package to the address that will be provided by our customer support.\u2028Note: Shipping costs for returning goods in case of change of mind are the responsibility of the customer, unless a different promotion is active at the time of purchase.<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">MODALITIES AND TIMING OF REFUND<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Once the package is received at our warehouses, our team will perform a quality check to verify that the return meets the conditions described above.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Confirmation of the outcome:<\/strong> You will receive an email confirming the acceptance of the return.<\/li>\n\n\n\n<li><strong>Issuance of the refund:<\/strong> The refund will be processed within 7-10 working days from the verification of the return, using the same payment method chosen at the time of purchase (Credit Card, PayPal, Bank Transfer, etc.).<\/li>\n\n\n\n<li><strong>Amount refunded:<\/strong> The entire amount paid for the returned products will be refunded. Any original shipping costs will not be refunded unless otherwise indicated in a promotion.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">CUSTOMER SUPPORT<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">For any doubts, clarifications, or status updates on your return\/warranty request, our support team is at your complete disposal:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Email:<\/strong> <a href=\"mailto:info@bastimento.it\">info@bastimento.it<\/a><\/li>\n\n\n\n<li><strong>Phone:<\/strong> +378 0549 909867 (Active from Monday to Friday, from 9:00 to 12:30 \u2013 14:30 to 18:00).<\/li>\n\n\n\n<li><strong>WhatsApp: <\/strong>+39 339 750 3265<\/li>\n\n\n\n<li><strong>Service hours<\/strong>RIGHT OF WITHDRAWAL (RETURN FOR REFLECTION).<\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"<p>La tua soddisfazione \u00e8 la nostra priorit\u00e0. In questa pagina trovi tutte le informazioni chiare e trasparenti su come effettuare un reso, richiedere un rimborso o usufruire della garanzia sui prodotti acquistati. 1. DIRITTO DI RECESSO (RESO PER RIPENSAMENTO) Ai sensi della normativa vigente, hai il diritto di recedere dal contratto d&#8217;acquisto, senza indicarne le&hellip; <a class=\"more-link\" href=\"https:\/\/www.bastimento.it\/en\/resi-e-rimborsi\/\">Continue reading <span class=\"screen-reader-text\">Return and Refund Policy<\/span><\/a><\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-standard.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-13","page","type-page","status-publish","hentry","entry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Politica di reso e rimborsi - Bastimento<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.bastimento.it\/en\/resi-e-rimborsi\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Politica di reso e rimborsi - Bastimento\" \/>\n<meta property=\"og:description\" content=\"La tua soddisfazione \u00e8 la nostra priorit\u00e0. In questa pagina trovi tutte le informazioni chiare e trasparenti su come effettuare un reso, richiedere un rimborso o usufruire della garanzia sui prodotti acquistati. 1. DIRITTO DI RECESSO (RESO PER RIPENSAMENTO) Ai sensi della normativa vigente, hai il diritto di recedere dal contratto d&#8217;acquisto, senza indicarne le&hellip; Continue reading Politica di reso e rimborsi\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.bastimento.it\/en\/resi-e-rimborsi\/\" \/>\n<meta property=\"og:site_name\" content=\"Bastimento\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/bastimento.it\" \/>\n<meta property=\"article:modified_time\" content=\"2026-09-10T10:09:50+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.bastimento.it\\\/resi-e-rimborsi\\\/\",\"url\":\"https:\\\/\\\/www.bastimento.it\\\/resi-e-rimborsi\\\/\",\"name\":\"Politica di reso e rimborsi - Bastimento\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.bastimento.it\\\/#website\"},\"datePublished\":\"2026-05-13T20:37:10+00:00\",\"dateModified\":\"2026-09-10T10:09:50+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.bastimento.it\\\/resi-e-rimborsi\\\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.bastimento.it\\\/resi-e-rimborsi\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.bastimento.it\\\/resi-e-rimborsi\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.bastimento.it\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Politica di reso e rimborsi\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.bastimento.it\\\/#website\",\"url\":\"https:\\\/\\\/www.bastimento.it\\\/\",\"name\":\"Ceff\u00e8 Bastimento\",\"description\":\"Best empty website for starting development\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.bastimento.it\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.bastimento.it\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.bastimento.it\\\/#organization\",\"name\":\"Ceff\u00e8 Bastimento\",\"url\":\"https:\\\/\\\/www.bastimento.it\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/www.bastimento.it\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.bastimento.it\\\/wp-content\\\/uploads\\\/2026\\\/05\\\/bastimento-logo.webp\",\"contentUrl\":\"https:\\\/\\\/www.bastimento.it\\\/wp-content\\\/uploads\\\/2026\\\/05\\\/bastimento-logo.webp\",\"width\":1178,\"height\":200,\"caption\":\"Ceff\u00e8 Bastimento\"},\"image\":{\"@id\":\"https:\\\/\\\/www.bastimento.it\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/bastimento.it\",\"https:\\\/\\\/www.instagram.com\\\/bastimento.it\\\/\",\"https:\\\/\\\/www.youtube.com\\\/@bastimentosanmarino6641\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Politica di reso e rimborsi - Bastimento","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.bastimento.it\/en\/resi-e-rimborsi\/","og_locale":"en_GB","og_type":"article","og_title":"Politica di reso e rimborsi - Bastimento","og_description":"La tua soddisfazione \u00e8 la nostra priorit\u00e0. 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