{"id":13,"date":"2026-05-13T22:37:10","date_gmt":"2026-05-13T20:37:10","guid":{"rendered":"https:\/\/www.bastimento.it\/?page_id=13"},"modified":"2026-09-10T12:09:50","modified_gmt":"2026-09-10T10:09:50","slug":"resi-e-rimborsi","status":"publish","type":"page","link":"https:\/\/www.bastimento.it\/en\/resi-e-rimborsi\/","title":{"rendered":"Return and Refund Policy"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Your satisfaction is our priority. On this page, you will find all the clear and transparent information on how to make a return, request a refund, or take advantage of the warranty on purchased products.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">RIGHT OF WITHDRAWAL (RETURN FOR CHANGE OF MIND)<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Pursuant to current regulations, you have the right to withdraw from the purchase contract, without indicating the reasons, within 14 working days from the date of receipt of the products.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Conditions for acceptance of the return:<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">To be entitled to a return and a full refund, the products must meet the following conditions:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Product integrity:<\/strong> The item must be intact, unused, never opened, and undamaged.<\/li>\n\n\n\n<li><strong>Original packaging: <\/strong>The product must be returned in its original packaging, complete in every part (including warranty seals, protective packaging, manuals, and attached accessories).<\/li>\n\n\n\n<li><strong>Proof of purchase: <\/strong>It is necessary to attach the purchase receipt or the original order number.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Exceptions to the Right of Withdrawal:<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The right of withdrawal does not apply in the following cases:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Sealed products opened after delivery, for hygiene reasons or related to health protection.<\/li>\n\n\n\n<li>Perishable goods or subject to rapid expiration\/deterioration.<\/li>\n\n\n\n<li>Custom-made products or clearly personalized items.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">PROCEDURE FOR MAKING A RETURN<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Making a return is simple and quick. Follow these three steps:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Send the request:\u2028 <\/strong>Contact our Customer Service via email at <a href=\"mailto:info@bastimento.it\">info@bastimento.it<\/a> , specifying the order number, the product codes you wish to return, and the reason (optional).<\/li>\n\n\n\n<li><strong>Prepare the package:<\/strong>\u2028 Place the items well packed inside the original packaging (or in a suitable hard box). Make sure to close the package securely to avoid damage during transport.<\/li>\n\n\n\n<li><strong>Ship the goods:<\/strong>\u2028 Send the package to the address that will be provided by our customer support.\u2028Note: Shipping costs for returning goods in case of change of mind are the responsibility of the customer, unless a different promotion is active at the time of purchase.<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">MODALITIES AND TIMING OF REFUND<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Once the package is received at our warehouses, our team will perform a quality check to verify that the return meets the conditions described above.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Confirmation of the outcome:<\/strong> You will receive an email confirming the acceptance of the return.<\/li>\n\n\n\n<li><strong>Issuance of the refund:<\/strong> The refund will be processed within 7-10 working days from the verification of the return, using the same payment method chosen at the time of purchase (Credit Card, PayPal, Bank Transfer, etc.).<\/li>\n\n\n\n<li><strong>Amount refunded:<\/strong> The entire amount paid for the returned products will be refunded. Any original shipping costs will not be refunded unless otherwise indicated in a promotion.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">CUSTOMER SUPPORT<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">For any doubts, clarifications, or status updates on your return\/warranty request, our support team is at your complete disposal:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Email:<\/strong> <a href=\"mailto:info@bastimento.it\">info@bastimento.it<\/a><\/li>\n\n\n\n<li><strong>Phone:<\/strong> +378 0549 909867 (Active from Monday to Friday, from 9:00 to 12:30 \u2013 14:30 to 18:00).<\/li>\n\n\n\n<li><strong>WhatsApp: <\/strong>+39 339 750 3265<\/li>\n\n\n\n<li><strong>Service hours<\/strong>RIGHT OF WITHDRAWAL (RETURN FOR REFLECTION).<\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"<p>Your satisfaction is our priority. On this page, you will find all the clear and transparent information on how to make a return, request a refund, or benefit from the warranty on purchased products. 1. RIGHT OF WITHDRAWAL (RETURN FOR CHANGE OF MIND) Pursuant to current regulations, you have the right to withdraw from the purchase contract, without indicating the\u2026 <a class=\"more-link\" href=\"https:\/\/www.bastimento.it\/en\/resi-e-rimborsi\/\">Continue reading <span class=\"screen-reader-text\">Return and Refund Policy<\/span><\/a><\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-standard.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-13","page","type-page","status-publish","hentry","entry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Politica di reso e rimborsi - Bastimento<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.bastimento.it\/en\/resi-e-rimborsi\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Politica di reso e rimborsi - Bastimento\" \/>\n<meta property=\"og:description\" content=\"La tua soddisfazione \u00e8 la nostra priorit\u00e0. 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